NAVIINA SALON & DAY SPA'S CANCELLATION POLICY

​

In order to book any salon or spa appointment, we will be requiring a credit card to be stored in our secured and encrypted system. Our stylists and service providers rely on our guests to make an income and provide for their families.  When a guest cancels or reschedules within a day or two, or simply doesn’t show up, those appointments can be difficult to fill which can result in a loss of income.  

​

As with most cancellation policies there are exceptions. We understand that life happens sometimes, illness, death in the family, school emergencies. There are multiple lines of communication options- please reach out via text, email, dm or by phone for extenuating circumstances.

 

All “no show” appointments, major service changes over $75 (ie. if you are scheduled for a cut and color and decide only to get a cut) or cancellations that occur the day of your appointment will require 100% payment of the scheduled service in order to rebook. We have implemented this policy to reduce the amount of last minute cancellations, rescheduling  and/or no shows for appointments.

​

We are enforcing a new cancellation/rescheduling policy which is as follows:

​

-No fees will incur if an appointment is cancelled or rescheduled more than 48 hours before your scheduled appointment.

 

-Cancel/reschedule within 48 hours of your appointment:

A fee of 50% of your service total will be applied to your credit card on file.

 

-Cancel/reschedule within 24 hours of your appointment or “No-show”: 

100% of your service total will be applied to your credit card on file.

​