NAVIINA SALON & DAY SPA'S CANCELLATION POLICY
In order to book any salon or spa appointment, we will be requiring a credit card to be stored in our secured and encrypted system. Our stylists and service providers rely on our guests to make an income and provide for their families. When a guest cancels or reschedules within a day or two, or simply doesn’t show up, those appointments can be difficult to fill which can result in a loss of income.
As with most cancellation policies there are exceptions. We understand that life happens sometimes, illness, death in the family, school emergencies. There are multiple lines of communication options- please reach out via text, email, dm or by phone for extenuating circumstances.
All “no show” appointments or cancellations that occur the day of your appointment will require 100% payment of the scheduled service in order to rebook. We have implemented this policy to reduce the amount of last minute cancellations, rescheduling and/or no shows for appointments.
We are enforcing a new cancellation/rescheduling policy which is as follows:
-No fees will incur if an appointment is cancelled or rescheduled more than 48 hours before your scheduled appointment.
-Cancel/reschedule within 48 hours of your appointment:
A fee of 50% of your service total will be applied to your credit card on file.
-Cancel/reschedule within 24 hours of your appointment or “No-show”:
100% of your service total will be applied to your credit card on file.