NAVIINA SALON & DAY SPA'S CANCELLATION POLICY
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In order to book any salon or spa appointment, we will be requiring a credit card to be stored in our secured and encrypted system. Our stylists and service providers rely on our guests to make an income and provide for their families. When a guest cancels or reschedules within a day or two, or simply doesn’t show up, those appointments can be difficult to fill which can result in a loss of income.
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As with most cancellation policies there are exceptions. We understand that life happens sometimes, illness, death in the family, school emergencies. There are multiple lines of communication options- please reach out via text, email, dm or by phone for extenuating circumstances.
All “no show” appointments, major service changes over $75 (ie. if you are scheduled for a cut and color and decide only to get a cut) or cancellations that occur the day of your appointment will require 100% payment of the scheduled service in order to rebook. We have implemented this policy to reduce the amount of last minute cancellations, rescheduling and/or no shows for appointments.
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We are enforcing a new cancellation/rescheduling policy which is as follows:
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-No fees will incur if an appointment is cancelled or rescheduled more than 48 hours before your scheduled appointment.
-Cancel/reschedule within 48 hours of your appointment:
A fee of 50% of your service total will be applied to your credit card on file.
-Cancel/reschedule within 24 hours of your appointment or “No-show”:
100% of your service total will be applied to your credit card on file.
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