Naviina Salon's Cancellation Policy

 

To reserve any salon or spa appointment, a valid credit card is required and will be securely stored in our encrypted system. Our service providers depend on scheduled appointments for their livelihood. Last-minute cancellations, reschedules, or no-shows often result in lost income and limited ability to accommodate other guests.

 

We understand that unforeseen circumstances—such as illness, family emergencies, or school-related issues—can arise. In such cases, please reach out to us via text, email, direct message, or phone to discuss your situation. We are always willing to make exceptions for genuine emergencies.

 

Please review our updated cancellation and rescheduling policy below:

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• Cancellations or reschedules made more than 48 hours in advance:
  No fee will be charged.

• Cancellations or reschedules within 48 hours of your appointment:
  A fee of 50% of the scheduled service will be charged to the credit card on file.

• Cancellations, major service changes (over $75 in value), or no-shows within 24 hours of your appointment:
  A fee of 100% of the scheduled service will be charged to the card on file.

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Note: Major service changes include decisions to downgrade a scheduled service—for example, booking a cut and color but choosing to receive only a cut on the day of your appointment.

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This policy helps us reduce last-minute cancellations and ensures fairness for both our team and other clients. We truly appreciate your understanding and support.